R5 Global – Privacy Policy
Last updated: December 2025. Please review for the most recent updates.
By instructing R5 Global to proceed with any case or service, you agree to the following terms. These terms protect both you, the client, and R5 Global.
Privacy Policy
R5 Global is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
Definitions
- Company: R5 Global, London
- Service: Our website and the services provided through it
- Personal Data: Any information that identifies or can identify you, such as your name, email, or phone number
- Usage Data: Automatically collected information, including your IP address, browser type, and pages visited
- Cookies: Small files stored on your device to enhance your experience
Information We Collect
- Personal Data: Name, email, phone number
- Usage Data: IP address, browser type, pages visited
- Cookies & Tracking: Used to improve your experience; you can manage cookies via your browser settings
How We Use Your Data
- Provide, manage, and improve our services
- Communicate with clients regarding cases, accounts, or requests
- Offer updates, promotions, and relevant offers (unless you opt-out)
- Analyse service usage to improve our website and operations
Data Sharing
- Service Providers: Third-party companies assisting in providing our services
- Business Transfers: In the event of a merger, sale, or reorganisation
- Legal Requirements: To comply with laws or protect our rights
We do not sell your personal information to third parties for marketing purposes without consent.
Data Retention
Clients: All personal data and reports are retained for up to 30 days from delivery. After this, data is securely deleted unless retention is legally required.
Staff and Contractors: Personal data of security officers, sole traders, and other personnel (including onboarding documents, identification, shift records, and any data related to security operations) will be retained for the duration of their engagement and any legally required period, even if they work on an ad hoc, rolling, or cover basis. Once the engagement ends, we will delete all personal data within 30 days, unless a longer retention period is required by law.
Data Security
We use commercially reasonable measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
Data Transfer
Your personal data may be transferred to locations outside your jurisdiction. Adequate protections are in place to safeguard your information.
Children’s Privacy
We do not knowingly collect data from children under 13. If discovered, we will delete it promptly.
External Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy. Any changes will be communicated via email or a prominent notice on our website.
Contact
For questions about this policy, contact us at:
Email: info@r5global.co.uk